Refund policy
O’Fresh 7-Day Return Policy
At O’Fresh, we prioritize your satisfaction and confidence in our products. If our frozen fries don’t meet your expectations, you can return them within 7 days of purchase under the following guidelines:
- Eligibility
- You may open the pack to check the product’s taste and quality.
- Only partially used packs with a valid reason for dissatisfaction will be eligible for return.
- Ensure the product is kept frozen and returned in its original packaging.
- Return Process
- Contact us via our Contact Page or message us directly on WhatsApp (24/7) to connect with our representative.
- Provide proof of purchase and share details about the issue with the product.
- Refund/Exchange
- Approved returns will be eligible for an exchange or refund, based on your preference.
- Refunds will be processed within 7 working days to the original payment method.
- Exclusions
- Products improperly stored, significantly consumed, or returned after the 7-day period are not eligible for refunds or exchanges.
Thank you for choosing O’Fresh—quality and taste, guaranteed! 🌟